fdw3773 Posted July 15 Report Share Posted July 15 Ever since my Mac received a software update (Sonoma), Hero Designer no longer works correctly. I can open it via Java, but cannot use the mouse to go to each entry and at best, tab from Characteristics to Skills via keyboard but not back. I've deleted the previous version, and then downloaded and reinstalled the latest version (dated March 2024) and still no success. Has anyone else experienced this issue? Quote Link to comment Share on other sites More sharing options...
Simon Posted July 15 Report Share Posted July 15 You’re going to want to look into your Java installation - the issues you’re describing are not due to anything in HD’s code. fdw3773 1 Quote Link to comment Share on other sites More sharing options...
fdw3773 Posted July 15 Author Report Share Posted July 15 21 hours ago, Simon said: You’re going to want to look into your Java installation - the issues you’re describing are not due to anything in HD’s code. I uninstalled Java and then installed the latest version (April 2024) and still have the same issue as before. Quote Link to comment Share on other sites More sharing options...
Simon Posted July 15 Report Share Posted July 15 The answer remains the same - this is not and issue with HD or with MacOS Sonoma (I code HD on a Mac). If your mouse is not being recognized, you’ll need to determine what in your system is causing it. fdw3773 1 Quote Link to comment Share on other sites More sharing options...
fdw3773 Posted July 16 Author Report Share Posted July 16 38 minutes ago, Simon said: The answer remains the same - this is not an issue with HD or with MacOS Sonoma (I code HD on a Mac). If your mouse is not being recognized, you’ll need to determine what in your system is causing it. Both the mouse and touchpad on the Mac are not being recognized when I use HD; it'll remain one of those computer mysteries. Quote Link to comment Share on other sites More sharing options...
Simon Posted July 16 Report Share Posted July 16 It’d be more mysterious if it was one and not the other. I’d look to permissions and security settings for Java on your system. Quote Link to comment Share on other sites More sharing options...
fdw3773 Posted July 16 Author Report Share Posted July 16 14 hours ago, Simon said: It’d be more mysterious if it was one and not the other. I’d look to permissions and security settings for Java on your system. I checked Java permissions and security settings multiple times and there's nothing related to using a mouse/touchpad. If there's something specific I should select on those menus, please let me know and will go from there. Quote Link to comment Share on other sites More sharing options...
Simon Posted July 16 Report Share Posted July 16 Unfortunately, debugging your specific system is not something that we're going to be able to do here. The problem that you're describing is not endemic to MacOS Sonoma. There were known (different) issues with Java on Sonoma 14.4, but those don't really apply here and have been resolved in the current (14.5) release. You're going to want to look into what is distinct about your setup and start there -- if the mouse/trackpad is bluetooth, try resetting the connection. If the mouse/trackpad is USB-C, reconnect them. Etc. Also, not to be the "have you tried turning it off and on again" guy, but have you tried rebooting your system since updating the OS? fdw3773 and Barton 1 1 Quote Link to comment Share on other sites More sharing options...
fdw3773 Posted July 16 Author Report Share Posted July 16 6 hours ago, Simon said: Unfortunately, debugging your specific system is not something that we're going to be able to do here. The problem that you're describing is not endemic to MacOS Sonoma. There were known (different) issues with Java on Sonoma 14.4, but those don't really apply here and have been resolved in the current (14.5) release. You're going to want to look into what is distinct about your setup and start there -- if the mouse/trackpad is bluetooth, try resetting the connection. If the mouse/trackpad is USB-C, reconnect them. Etc. Also, not to be the "have you tried turning it off and on again" guy, but have you tried rebooting your system since updating the OS? The trackpad is part of the computer itself and the mouse is connected via USB-C. I've reconnected it multiple times and have not had success, even though the mouse works fine for everything else. Yes, I've also rebooted the system since updating Java and reinstalling Hero Designer still have the same issue. Thank you for responding and trying to correct the issue. Quote Link to comment Share on other sites More sharing options...
HeroGM Posted July 17 Report Share Posted July 17 Quote Link to comment Share on other sites More sharing options...
Simon Posted July 17 Report Share Posted July 17 That is the issue I had mentioned -- it is not related to what is being reported and was promptly fixed (long before the 14.5 release which OP is on). Quote Link to comment Share on other sites More sharing options...
fdw3773 Posted July 17 Author Report Share Posted July 17 I have Mac Sonoma 14.5. Last night, I was able to install HD on my daughter's PC which is Windows based and didn't have any issues. 🙂 Quote Link to comment Share on other sites More sharing options...
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